“Telehealth (which term is used interchangeably with “Telemedicine” in this site) refers to the systematic provision of healthcare services over physically separate environments via Information and Communications Technology (ICT).

Exchanging information for clinical purposes between providers and patients/caregivers over the telephone, through text messaging (SMS) or other similar application (e.g. iMessage, WhatsApp) also falls within the scope and definition of Telemedicine.

Any Telehealth service will be provided as part of a structured and well organised system and the overall standard of care delivered by the system will not be any less compared to a service not involving Telehealth.

i. Where a face-to-face consult is not reasonably practical, it is permitted to deliver care exclusively via Telehealth as this is better than not having any access to care at all.

ii. Where face-to-face consultations are reasonably practical, the delivery of care via Telehealth will not compromise the overall quality of care provided as compared with non-Telehealth care delivery.

The standard of care must be upheld by all healthcare professions involved in the Telehealth interaction. As far as reasonably possible, the technology component of Telehealth would be incorporated in the normal workflow of clinical processes by HSI so that the quality of care as delivered by Telehealth is integrated within the organisation’s governance and oversight of its other clinical processes.